MERCH RUN gives you remote access to merchandise sold at live events. We go to the venue, shop the official merch stand in person, and send your order directly to you.
Merchandise at live events moves fast, so every Run is time-sensitive and subject to what’s available at the venue.
1 | Find a Run.
Browse our current and upcoming Runs to see which concerts, tours, sporting events and live experiences we’re covering.
When a Run goes live, we upload the merchandise available at the event so you can shop the actual pieces being sold there.
See something you want? Choose your item, size and quantity and place your order through the website.
2 | Place your order.
Your order tells us exactly what you’d like us to source.
You’ll see the price before checkout, including any applicable MERCH RUN sourcing fee and delivery charge.
Once your order is placed, we’ll begin working to secure your item.
Because merchandise is held by the venue rather than by MERCH RUN, placing an order does not guarantee availability until we have physically secured it.
3 | We make the Run.
This is where we come in.
We head to the event and purchase your requested merchandise directly from the official or authorised merch stand.
If your exact item and size are available, we buy it and your order becomes:
SECURED.
If something has sold out while we’re shopping, we’ll contact you via WhatsApp where possible with the options available at the stand.
We will never substitute an item, colour or size without your approval.
If we can’t secure what you ordered and you don’t want an alternative, we’ll refund the affected order in accordance with our Returns & Refunds Policy.
4 | Your merch is on its way.
Once your order has been secured, we take it back to MERCH RUN, check it against your order and prepare it for dispatch.
Your merchandise is then sent using tracked delivery, and you’ll receive tracking information once it’s on the way.
Then all that’s left to do is wait for your merch to arrive.